Return & Refund Policy

We want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return if:

• The product is damaged or defective upon delivery.

• You receive the wrong item or wrong size.

• The return request is made within 7 days of receiving your order.

• The item is unused, unworn, in its original condition, and returned with its original packaging.

Non-Returnable Items

Returns will not be accepted if:

• The product has been used, worn, washed, or damaged by the customer.

• The return request is made after 7 days of delivery.

• The product is returned without its original packaging.

Exchange Policy

If you receive the wrong size or would like to exchange your shoes for another available size, you may request a size exchange within 7 days of delivery, subject to stock availability.

Refund Policy

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If your refund is approved:

• Refunds will be processed within 5–7 business days.

• Refunds will be issued through bank transfer or another mutually agreed payment method.

Return Shipping

• If the return is due to our mistake (wrong item, damaged product, or defective item), we will cover the return shipping cost.

• If the return is for any other eligible reason, the customer may be responsible for the return shipping charges.

Order Cancellation

Orders can be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled and must follow the return process.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team. We are always happy to assist you.